Return Policy
30-Day Return Window
We offer a 30-day return window starting from the date your item is delivered. Requests submitted after this period may not be eligible for return approval.
Important: Custom engraved products are made to order and personalized to each customer. Due to the nature of customization, engraved items are not eligible for returns or exchanges.
Return Eligibility
To qualify for a return, items must meet the following conditions:
- Unused and in original condition
- Returned in original packaging
- Accompanied by proof of purchase
Returns that show signs of use, damage, or missing packaging may be denied.
Starting a Return
To initiate a return request, submit a message using the contact form on our website. Our team will review your request and provide next steps if approved.
Damaged or Incorrect Orders
Inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, notify us through our support form so we can evaluate the situation and make it right.
Refund Processing
Once your return is received and inspected, you will be notified of approval status.
Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund was approved and you have not received funds, contact us through our website support form for assistance.